Customer Support Specialist

About the Role

At Globaltex Fine Linens, we take pride in providing high-quality linens and exceptional service to luxury hotels, resorts, and residences across the globe.
As a Customer Support Specialist, you will be the voice of our brand assisting clients with professionalism, product knowledge, and a commitment to delivering world-class service.

You’ll play a key role in ensuring every customer interaction reflects the excellence and trust that define Globaltex Fine Linens.

Responsibilities

• Provide prompt and professional responses to customer inquiries via email, phone, and online platforms.

• Assist B2B and B2C clients with order status, product details, shipping updates, and after-sales support.

• Coordinate with the sales, logistics, and production teams to resolve customer concerns efficiently.

• Maintain accurate records of customer interactions and order details in company systems.

• Identify and report recurring customer issues to improve service processes.

• Manage and update client data using Google Workspace (Sheets, Docs, Gmail, Drive, Calendar).

• Ensure all communications align with brand standards and reflect Globaltex’s tone of professionalism and care.
  

Qualifications

• 2+ years of experience in customer service or client relations, preferably in hospitality or luxury product industries.

• Excellent communication and problem-solving skills.

• Strong organizational skills with attention to detail.

• Proficiency in Google Workspace and CRM tools (Shopify experience is a plus).

• Ability to multitask and handle client requests in a fast-paced environment.

• Authorized to work in the United States.
  

Why Join Globaltex Fine Linens

At Globaltex Fine Linens, you’ll be part of a company that values quality, trust, and human connection.
 We work with world-class hospitality brands and behind every partnership is a dedicated support team ensuring excellence from order to delivery.
Here, you’ll have the opportunity to grow professionally while contributing to a brand admired for its integrity and craftsmanship.