Customer Support Specialist

About Globaltex Fine Linens
Globaltex Fine Linens is a trusted name in luxury hospitality textiles. Our mission is to deliver not only the finest linens but also an unparalleled customer experience. Join us as we continue to grow across global markets.

Your Opportunity:
We’re hiring a Customer Support Specialist to provide world-class service to our clients across the hospitality industry. You’ll act as a key liaison between customers, our sales team, and warehouse operations—ensuring satisfaction from order to delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
  
  

• Process orders, returns, and exchanges accurately
  
  

• Troubleshoot issues and offer timely resolutions
  
  

• Collaborate with sales and warehouse teams to track shipments
  
  

• Maintain records of customer interactions in CRM
  
  

• Identify common issues and suggest improvements to processes
  
  

Required Qualifications

• 2+ years of customer service experience
  
  

• Excellent written and verbal communication skills
  
  

• Strong problem-solving ability and patience
  
  

• Familiarity with CRM systems (e.g., Zoho, HubSpot, or similar)
  
  

• Detail-oriented with a positive, can-do attitude
  
  

Preferred Qualities

• Background in hospitality or B2B sales
  
  

• Experience in textiles or logistics
  
  

• Bilingual (Spanish or French preferred)
  
  

Compensation & Benefits

• Competitive salary + performance bonuses
  
  

• Health insurance (for U.S.-based employees)
  
  

• Paid time off and holidays
  
  

• Internal promotion opportunities
  
  

Be the Voice Our Customers Trust.
Join our service-driven team and help us set new standards in hospitality excellence.