Return & Refund Policy

Globaltex Fine Linens Return and Exchange Policy
Return and Refund

Globaltex Fine Linens Return and Exchange Policy

Effective Date: October 28, 2024

At Globaltex Fine Linens, we are committed to providing our valued customers with the finest linens and towels. We understand that sometimes, you may need to return or exchange a product. All our shipments include a return label to facilitate returns. This way you do not need to contact us for a return.To ensure a smooth and convenient process, we have established the following Return and Exchange Policy:

Eligibility for Returns and Exchanges

We accept returns and exchanges within 14 days from the date of purchase for unused and unopened items.

Conditions for Returns and Exchanges

  • Items must be in their original, unopened packaging.
  • Items must be unused, unwashed, and in a resalable condition.
  • Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Service team at customerservice@globaltexusa.com or call us at 305-751-2343 within 14 days of your purchase to request a Return Authorization (RA) number.
  2. Clearly mark the RA number on the outside of the package.
  3. Pack the items securely in their original packaging, along with a copy of the receipt or order confirmation.
  4. Ship the package to the address provided by our Customer Service team.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Inspection and Processing

Upon receiving your returned items, we will inspect them to ensure they meet the return and exchange criteria outlined in this policy. Refunds or exchanges will be processed within 5 business days after the returned items are received and approved.

Refunds

Refunds will be issued to the original form of payment. Shipping fees, if any, are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you choose to exchange your item, please specify the replacement item you would like when requesting your RA number. We will ship the replacement item once the original item is received and inspected.

Non-Returnable Items

For hygiene reasons, certain items such as opened bedding, pillows, and personal care items cannot be returned unless they are defective.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team within 14 days of receipt. We will arrange for a replacement or a refund, including return shipping costs.

For B2B and Wholesale Customers

No refunds on all sales, all sales are final
Globaltex Fine Linens does not accept returns for sales to B2B and Wholesale customers. All sales are final and cannot be changed.

Quality Control and Damaged Products

When receiving the shipped goods, please check the packages carefully. If you detect any damage or defects to the goods, please contact the delivery company immediately. Do not accept damaged goods and contact us to report the situation. In this case, we will assist you with the replacement or return of the damaged goods.

Contact Us

If you have any questions or need further assistance regarding our Return and Exchange Policy, please feel free to contact our Customer Service team at customerservice@globaltexusa.com or call us at 305-751-2343.

We appreciate your business and are committed to providing you with the highest-quality linens and towels. Thank you for choosing Globaltex Fine Linens for your fine linen needs.

Sincerely,

What Is Ramazan Patak’s Goal?

Ramazan’s ultimate goal is to position Globaltex Fine Linens as the most trusted name in the hospitality linen industry—not just in the United States, but globally.

He aims to build a brand that’s synonymous with quality, elegance, and dependability—one that professionals in the hospitality and design world instinctively turn to when they want the best for their guests.

He also envisions a future where every hotel guest experiences the same comfort, luxury, and durability that Globaltex delivers—whether at a five-star resort or a boutique short-term rental.

What Does He Think About the Future of the Company?

Ramazan sees the future of Globaltex Fine Linens as sustainable, personalized, and international.

He believes the hospitality industry is evolving, and so should the textiles that support it. He is investing in:

  • Eco-conscious materials and manufacturing techniques
  • Enhanced personalization services such as monogramming and private label programs
  • Digital tools that streamline B2B and retail purchasing
  • New showroom locations in key U.S. markets for direct brand experiences

In Ramazan’s words:

“We don’t just sell products—we deliver peace of mind, reliability, and a better guest experience. The future of this company lies in staying close to our clients and ahead of their expectations.”

Awards & Achievements

Ramazan Patak’s leadership and entrepreneurial journey have earned him recognition across the hospitality and business communities:

  • Top 20 Under 40 in Miami for entrepreneurial excellence
  • Featured on Forbes Next 1000, celebrating rising small-business leaders
  • Ranked on the Inc. 5000 List of fastest-growing private companies in America
  • Recognized by hospitality associations for product innovation and service quality
  • Named a “Power Player” by Miami Magazine for impact in the local business ecosystem

Successfully built long-term partnerships with some of the most luxurious hotels and resorts in the U.S.

These achievements reflect his dedication, resilience, and vision for transforming how the hospitality industry sources and uses textiles.