Asked Questions



When can I receive my order?
  • Orders are typically processed within 2-3 business days. Deliveries to the Northeast region usually take 2-3 business days via UPS Ground. Deliveries to the West Coast take approximately 5-7 business days. For shipments to Canada, delivery times may vary depending on customs clearance, typically ranging from 7-10 days.
How can I track my order?
  • You can track your order by using the "Check Order Status" option on our website or referring to the shipping confirmation email sent to the email address you provided during the checkout process.
How do I cancel my order?
  • To cancel your order, please contact Customer Service within 15 minutes of placing the order during our business hours, which are Monday to Friday, 9:00 am to 5:00 pm EDT. We strive to fulfill orders as quickly as possible, so in some rare cases, we may be able to stop the order before it is processed for shipment. Once an order has been shipped, cancellation is not possible. After receiving the order, please follow our Return Policy for returning the item.
How can I exchange a product purchased online?
  • Currently, we do not process exchanges. Please return the original purchase according to our Return Policy and place a new order for the desired item.
What payment methods are accepted?
  • accepts Credit Cards (Visa, Mastercard, American Express), Paypal, Apple Pay, and Shop Pay. For more details, please refer to the Payment and Taxes section.
Why are my payments not going through?
  • Please ensure that you have entered your payment information correctly, including billing and shipping details. If you encounter an error after entering your payment information, please contact your bank for further assistance.
Which states or provinces are subject to Sales Tax?
  • For a comprehensive list of states and provinces where Sales Tax is applied, please refer to the Payment and Taxes section.


How long does it take for an order to be shipped to my destination?

  • Orders are typically processed within 2-3 business days. Once the order is processed, the delivery time depends on the destination. For shipments to the Northeast, it usually takes 2-3 business days for delivery via UPS Ground. Shipments to the West Coast generally take 5-7 business days. If the order is being shipped to Canada, the delivery time may range from 7-10 days due to customs clearance procedures.
  • For more detailed information, please refer to our Shipping Policy.

What are the shipping costs?

  • Shipping costs are determined based on various factors such as the weight of the items, the destination, and the selected shipping method. To find out the shipping cost for your specific order, please add the desired items to your shopping bag, proceed to checkout, and enter the complete shipping address. The shipping cost for each available shipping method will be displayed.
  • Please note that we are currently not offering expedited shipping options due to a change in UPS policy. For more information, please review our Shipping Policy.

Is free shipping available?

  • occasionally offers free shipping promotions based on the order amount during specific periods. If your order qualifies for free shipping, the actual shipping cost will be deducted as a discount in the Order Summary section on the top right of the page after you enter the shipping address during checkout. If there is no shipping discount shown in the Order Summary, your order may not be eligible for free shipping.
  • Please keep in mind that free shipping offers typically apply only to shipments within the United States via UPS Ground.
  • I hope these revised answers provide you with the information you need. If you have any further questions, please feel free to ask.


How can I initiate a return?

  • To start a return for a purchase made on, please carefully review our Returns Policy. It will provide you with specific instructions and guidelines on how to initiate a return process.

How long does it take to process my refund?

  • Refunds for returns are typically processed within 20 days from the date the returned items are received by our team. After the refund is processed, the timing of when the funds appear in your account may vary and can take around 2-5 business days, depending on your bank's processing time. For more information, please refer to our Returns Policy.

Will the delivery fees be refunded?

  • No, all shipping costs, including domestic and international fees, are non-refundable. For further details, please refer to our Returns Policy.
  • If you have any additional questions or concerns, please don't hesitate to ask.