Frequently Asked Questions

It is very easy to purchase Globaltex Fine Linens products. Below is information explaining how to make a purchase step by step:

Visit Official Website: As a first step, visit the official website of Globaltex Fine Linens. The website can usually be accessed through an address such as www.globaltexusa.com.
Review Product Categories: On the home page or in the products tab, review the product categories offered. You can choose from bedding sets, towels and other products.
Select Product: Choose a product that suits your needs. Check out the product details, features and price.
Add to Cart: Click "Add to Cart" or a similar button to purchase the product you like. This adds the product to your shopping cart.
Review Your Shopping Cart: By reviewing your shopping cart, you can add other products you want or complete your shopping.
Enter Payment Information: Enter your payment information to complete the purchase. You can use credit card or other payment methods. Follow the necessary steps for a secure payment process.
Complete the Order: After entering the payment information, follow the necessary steps to complete your order. You will receive your order confirmation.
Enter Delivery Information: Specify where you would like to deliver your order. It is important to provide the correct shipping address and contact information.
Check Your Order: Check all the details of your order and make sure they are correct. Correct any errors or omissions.
Confirm Order: Complete the transaction by confirming your order. You will receive your order confirmation and tracking number.
You can easily buy Globaltex Fine Linens products by following these steps. If you have any questions or need help, feel free to contact customer service. ( customerservices@globaltexusa.com )

www.globaltexusa.com
accepts Credit Cards (Visa, Mastercard, American Express), Paypal, Apple Pay,
and Shop Pay. For more details, please refer to the Payment and Taxes section.

Delivery time may vary depending on order content, delivery and region. Orders are usually processed within 2-3 business days. Once the order is processed, delivery time depends on the destination. For shipments to the Northeast, UPS Ground delivery typically takes 2-3 business days. Shipments to the West Coast usually take 5-7 business days. If the order is to be sent to Canada, delivery time may vary between 7-10 days due to customs clearance procedures.
Please see our Shipping Policy for more detailed information.

All shipments include a return label to facilitate returns.Review the return policy of Globaltex Fine Linens on the official website or in the documentation provided when purchasing the product. This policy includes important information such as how the return process works, return conditions and duration.

Review Return Policy: Review the return policy of Globaltex Fine Linens on the official website or in the documents provided when purchasing the product. This policy includes important information such as how the return process works, return conditions and duration.
Meet Return Conditions: Make sure you meet the conditional stated in the return policy, Generally, the product must be returned within 14 days of delivery, unused, clean and in its original packaging. 
Contact Customer Service: Contact Globaltex Fine Linens customer service to indicate that you want to return the product and receive the necessary instructions.
Fill out the Return Request: Fill out the return request form by following the instructions provided to you by customer service. This form may include your reason for return, order information, and other necessary information.
Send the Product Back: Send the product back to the address given to you by customer service, in its original packaging and with the return request form. Package the item securely and keep the shipment tracking number.
Wait for Return Approval: Globaltex Fine Linens will approve or reject your return once it receives and inspects the product. Once the return is approved, the refund process is completed and your payment is refunded.
Track Return Time: It may take several business days for the return process to be completed. Stay in touch to track the status of your return and whether your payment has been refunded.

The return process may vary depending on the company's policies and local laws, so be sure to access the most up-to-date information from Globaltex Fine Linens' official sources.

You can use the tracking number in the order confirmation email to track your order. You can also find order tracking options on the official website of Globaltex Fine Linens.

We have physical offices in Miami Florida and Houston Texas and according to state and local tax regulations, we are required to collect sales tax on purchases made within these locations. This requirement applies regardless of whether the purchase is made in-store or online.The reason for collecting sales tax on online purchases is to ensure compliance with tax laws and regulations in the cities where we have a physical presence. These taxes contribute to the local community's infrastructure and services, which benefits us all.When you make an online purchase through our website, our system automatically calculates and adds the applicable sales tax based on your shipping address. This process is essential to remain in compliance with tax authorities and provide accurate and transparent transactions.

Visit the Official Website: By visiting the official website of Globaltex Fine Linens, you can access contact information or live chat options in the "Contact" section.
Use Customer Service Phone Number: You can contact a customer service representative directly by calling the customer service phone number listed on the website or in the order documentation.
Contact by E-mail: You can submit your questions or problems by sending an e-mail to the customer service e-mail address specified on the website.

You can follow the steps below to get information about discounts or promotions for products or services:

Visit Official Website: You can get information about current discounts and promotions by visiting the official website of Globaltex Fine Linens.
E-mail Subscription: By subscribing to the company's e-mail newsletter, you can access up-to-date information about special discounts and promotions. It offers an e-mail subscription option on the website or during shopping.
Social Media: You can get information about special offers and promotions by following Globaltex Fine Linens' social media accounts.
Contact Customer Services: You can get information about current discounts and promotions by contacting customer services.

You can follow the steps below to get information about the privacy policy:

Visit Official Website: You can find the privacy policy of Globaltex Fine Linens by visiting its official website.
Review Policy: Read the privacy policy carefully and understand how it works and what information is collected. The policy may contain important information regarding the confidentiality of customer information.
Ask Your Questions: If there is anything you do not understand or want to clarify about the privacy policy, do not hesitate to contact customer service and ask your questions.

Globaltex Fine Linens' privacy policy contains important information about how its customers' personal information is processed and protected. Therefore, it is important to review the policy carefully and contact the company when necessary.

Yes, our products are OEKO-TEX certified, guaranteeing that they contain no harmful chemicals.

We provide specific washing instructions with each product to ensure longevity. Generally, we recommend washing at a low temperature.

Orders are typically shipped within 1-3 business days. This may vary depending on stock availability and special circumstances

Yes, you may exchange your product according to our return policy. Simply inform us of your exchange request.

Yes, we welcome custom orders and wholesale purchases. We provide tailored solutions for our clients

For special orders, we offer embroidery services for logos or names. Contact our customer service for details.

Yes, we are open to collaborating on boutique designs and special projects. Please reach out to discuss your ideas.

For defective or incorrect items, the shipping fee is covered by us. In other cases, the customer is responsible for return shipping fees.